SHIPPING & RETURNS

All Heathen Goods orders are dispatched from the United Kingdom and shipped worldwide.

We aim to process and dispatch all orders within 1–2 working days. Once your order has been shipped, you'll receive a confirmation email containing your tracking information.

United Kingdom

  • Royal Mail Tracked 48

  • £4.99 shipping on orders under £75

  • Free UK shipping on orders over £75

  • Estimated delivery: 2–4 working days

European Union

  • Flat-rate shipping: £14.99

  • Tracked international delivery

  • Estimated delivery: 5–10 working days

Rest of World

  • Flat-rate shipping: £23.99

  • Delivered using trusted local courier partners

  • Estimated delivery: 7–14 working days

Please note that delivery times are estimates and may vary during busy periods, customs processing, or due to circumstances outside our control.

Customs & Import Duties

Orders shipped outside the United Kingdom may be subject to customs duties, taxes, or import fees. These charges are determined by your local customs authority and are the responsibility of the customer.

Returns

We stand behind the quality of every product we make. If you're not completely satisfied with your order, we're here to help.

Return Eligibility

Items can be returned within 30 days of delivery provided they are:

  • Unworn and unused

  • In their original condition

  • Returned with all original tags and packaging

  • Free from damage, stains, odours, or signs of wear

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To arrange a return, please contact us at info@heathengoods.com with your order number and reason for return. We'll provide full return instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.

Exchanges

If you'd like a different size or colour, we recommend placing a new order and returning the original item. This ensures you receive your replacement as quickly as possible.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery. We'll work quickly to resolve the issue and cover any applicable return shipping costs.

Refunds

Once your return has been received and inspected, refunds will be issued to your original payment method.

Please allow up to 10 working days for your refund to appear, depending on your bank or payment provider.

Questions?

If you have any questions about shipping, returns, or your order, contact us at info@heathengoods.com or visit heathengoods.com and we'll be happy to help.